[上海]恒流管理咨询（上海）有限公司

As an award-winning employer and full-range provider of supply chain optimization services, 4flow combines consulting, software development, and integrated supply chain services into one innovative business model. At 4flow software, we offer our all-in-one software solution 4flow vista® to our clients around the globe. From our headquarters in Berlin, Germany, we have expanded our business successfully over the years with numerous projects and clients in Asia. 4flow is continuing to grow successfully again this year. Grow with us, and become part of an excellent team based at our office in Shanghai in the position of:

Software Support Specialist软件支持

Your responsibilities :

- Provide customer support in Chinese and English for key users of 4flow vista® via telephone, email and our user platform

- Support customers in the installation and configuration of 4flow vista® ?

- Perform fault analysis and clearance in close cooperation with our software development and product management teams ?

- Translate and maintain 4flow vista® user manuals, FAQs and online help documentation

Your profile:

?- Good university degree in business, computer science, engineering, or comparable studies ?

- Practical experience in software support is a plus  ?

- Good technical understanding and basic knowledge of programming ?

- Chinese native with advanced English proficiency and very good communication and social skills ?

- Willingness to travel to Germany for initial training  

We offer A competitive base salary, an attractive bonus system and fringe benefits await you. In addition, when you join 4flow, you will be part of an international company with dynamic corporate growth and excellent opportunities for your own development. Get to know our award-winning corporate culture and benefit from working with an international team with excellent colleagues.