DB Schenker 春季校园招聘-物流系统技术支持工程师

迪比信可信息技术服务（南京）有限公司

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• 单位性质：外商独资/代表处
• 联系人：李婷婷
• 单位行业：软件和信息技术服务业
• 联系电话：66771578
• 单位规模：50-300人
• 电子邮箱：Vicky.Li@

• 工作城市：南京市
• 发布日期：2017-03-15 10:25

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信息来源： 南京航空航天大学就业信息网 温馨提示：求职需提高谨慎，辨别信息真伪，勿上当受骗。

• 职位列表

职位编号	职位名称	需求专业	需求人数	工作性质	薪资
1058524	物流系统技术支持工程师	【本科】电子信息科学与技术,【硕士】电子与通信工程硕士,【博士】通信与信息系统	2	全职	6000-7999

• 详情

Position Accountabilities:

- Pro-active monitoring on B2B integration platform and system checking tasks according to SOPs;

- 2nd level Support on B2B integration platform (either incident handling or service requests )

- Perform Oracle CRM (Oracle Sales Cloud) platform - tWINs support tasks (either incident handling or service requests ) based on SOPs;

- Advanced tasks on tWINs platform to handle tasks such as maintain existing reports/develop new reports/ analysis/dashboards;

- Participation in shift handover on a global basis (follow the sun) according to handover procedures;

- Participation of different meetings ,e. g. deployment meeting, support alignment calls;

- Reports on major local activities that might have any impact on the integration platform;

- Supports global quality improvements and global collaboration;

- Submits solutions for corrections and changes to the development department;

- Proactively seeks out and mitigates negative impacts on the integration platform from own and other functional area of expertise;

- Tracks and records time spent per assigned ticket so that KPIs and SLAs can be matched to customer agreements;

- Monitors and adheres to service level requirements for business units and customers served;

- Ticket handling according to ITIL / internal processes such as escalation flow, incident / problem management comply with SLAs;

- Pro-active, reliable, qualified, customer oriented, high performing 7x24 available and capable global support organization;

- Creation of SOPs and training for the corporate service desk (1st level support).

Relevant Education Background, Hard Skill, Knowledge and Experience:

- Bachelor or above Degree in IT related majors.

- At least 2 years’ experience in the area of EDI development or supporting is highly preferred: X.12 and EDIFACT Standards, technical skills in http, ftp and AS2, popular EDI tools.

- SQL/Oracle knowledge

- Excellent English communication skill in reading / writing / listening / speaking.

- Good MS Excel & work know how

- CCNA certificate is preferred.

- Logistics / Freight Forwarding knowledge is a plus

- Experience on Service Now as a plus

- Oracle BIEE Experience as a plus

Core Competences:

- Main character as enthusiastic, self-motivated, independent, nice personality, strong ambition, hardworking, willing to Learn and progress.