[广州]汇丰集团

【汇丰集团】【CCD】招聘全职【金融合规专员】（仅接受2017届毕业及以上的职场人士） 

【薪酬福利】 
1. 汇丰集团正式编制（非派遣等），为员工提供了富有竞争力的薪资福利待遇，工作环境良好，发展空间广阔（本职位年薪7w-15w之间，根据工作经历调整）； 
2. 保障体系：基本薪酬+年终奖，购买五险一金等； 
3. 培训体系：完善，入职培训+导师指导+针对性岗位技能强化； 
4. 企业活动：形式多样的员工活动。 

【应聘方式】 
邮箱：yoyodbh@ 
邮件主题：“汇丰-姓名-最近职位-最近公司”。请把中【英】文简历和近照发送至该邮箱。 并在邮件正文附上个人工作经历介绍及希望应聘职位的原因（英文优先） 

【工作地点】广州太古汇 

【工作时间】 
五天八小时工作制； 

【面试流程】电话面试+笔试+部门负责人面试 

【岗位】合规部门专员/副经理 
【所属部门】CCD: Credit Card Dispute & Chargeback 
【岗位要求】 
1.沟通表达能力强，同理心强，粤语地道，英文听说读写流利； 
2.大专及以上学历（本科及以上优先），0-6年工作经验，金融，法律，财会，数学，英文等相关专业者优先； 
3.对数字敏感，热爱与数字打交道者优先； 
4.对银行风险管控、合规工作有兴趣并有长远发展意愿。 

【工作描述】 
-Handle disputes investigation and exercise chargeback on credit card transactions according to rules and regulations laid down by Card Associations to minimize the loss of Bank and cardholders; 
-Provide extraordinary service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty; 
-Maintain equipment, systems and general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager; 
-Implement Group Compliance Policy by containing compliance risk to achieving a satisfactory Audit report. 
-Defuse irate customers and resolve challenging inquiries utilizing negotiation skills while following guidelines in an effort to satisfy the customer; 

【公司简介】 
About HSBC 

HSBC is one of the world's largest banking and financial services organisations. With more than 6,200 offices in both established and emerging markets, we aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We serve around 52 million customers through our four Global Businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 74 countries and territories in Europe, the Asia-Pacific region, the Middle East, Africa, North America and Latin America. Our aim is to be acknowledged as the world’s leading international bank. Listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by about 216,000 in 129 countries and territories. 

YOUR Career Development with HSBC 

HSBC is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. Joining HSBC, you will have not only a stable job, but also a top international financial career development platform. 

YOUR Best Place to Work 

- Various courses and training programmes in Leadership and Management, Language and Communication, Professional Financial Skills 
- Competitive compensation and benefit schemes 
- International financial career development platform 
- Diversity and inclusiveness corporate culture 
- Integrity and professionalism 

汇丰在中国 

汇丰集团是全球规模最大的银行及金融服务机构之一， 为全球范围内约一亿客户提供广泛的银行及金融服务。汇丰集团因应发展策略，选址中国广东，为全球汇丰客户提供全面专业的金融服务，包括个人金融服务、工商金融服务、环球银行及资本市场服务和私人银行服务。服务地区包括中国香港、中国澳门、英国、美国、加拿大、中国大陆、新加坡、日本以及亚太地区。 

你在汇丰的职业发展 

汇丰致力于提供平等就业机会，珍惜每个雇员的多样性、想法、观点、洞察力以及他们对工作场所创造的价值。成为汇丰的一员，你拥有的不仅是一份稳定的工作，更是一个顶尖金融领域国际化职业发展平台。 

你的最佳工作场所 

- 领导和管理培训，语言和专业金融技能课程 
- 具市场竞争力的外资薪酬福利 
- 顶尖金融领域的国际化职业平台 
- 多元化及具包容性的企业文化 
- 正直诚信的专业态度