格里菲旅行社（中国）有限公司
单位行业：居民服务、修理和其他服务业
单位性质：三资企业
单位规模：500人以上
职位信息
| 发布日期： | 2017-08-09 | 工作地点： | 北京北京市朝阳区 | 招聘人数： | 1 人 |
| 学历要求： | 全部 | 薪资范围： | 5000以上 | 截止时间： | 2017-10-31 |
| 专业要求： | 不限制专业 | ||||
职位类别：其他专业技术人员
职位类型：全职
邮箱地址：judy.yao@
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Responsible for investigation of post travel complaints from contact centre and keeping them fully updated within deadlines.
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Responsible for supporting clients/customers for on the road issues from various channels e.g.: Call / E-Mail. etc.
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Establishing the facts quickly and communicate effectively through written communication and verbal
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Negotiating for appropriate compensation / refunds / solutions.
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Proactively identify business risks and act promptly to minimize their impact by highlighting issues which are raised by complaints with relevant departments.
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Analysis of complaints and relocations statistics and reporting to team leader
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Travelling on business when and where required (including hotel inspection tours, attends and actively participates in team meetings and outside event.
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Be flexible and provide support to all members of the Global Support team as and when required.
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Participate in ad hoc projects as required by the business and general office admin duties.
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Monitor and develop own performances on regular basis, including pending case following up.
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Participate the meeting to review business, operations and performances with team leader.
Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties
