[上海]南德认证检测（中国）有限公司上海分公司

职能类别:客服专员/助理

Position Summary

This position is responsible for SAP activities; project documents record of customer service team and support other customer service activities, within Hardgoods Department.

Job Responsibilities 

1.Entry customer order in system and ensure the data correct; 

2.Maintain the customer and project database to ensure the record clear and correct; 

3.Follow up project and communicate with customers directly about project schedule to enhance customer service satisfaction; 

4.Provide timely feedback to supervisor or other related people about customer’s request or enquired; 

5.Highlight major Customer Service issues in a timely manner to Senior Customer Service and resolve the issues promptly;

6.Perform other duties assigned by Supervisor.

Job Requirements 

1.Bachelor degree or above;

2.Diligence, self-motivation and strong teamwork spirit;

3.Good communication skill;

4.Willing to learn;

5.Good computer skill, such as MS office;

6.Good command of written and reading English.

公司名称:南德认证检测（中国）有限公司上海分公司 公司类型:外资（欧美） 公司介绍:T？V南德意志集团是一个行业领先的技术服务公司，在战略性的商业领域如工业，交通和人力管理方面积极运作。我们在全球拥有600多个办事处和大约16,000名员工。我们的专业团队致力于实现技术、体系和实际运作中的优化服务，并且作为您的流程伙伴全程陪伴，从而增强我们客户的全球竞争力。