[深圳]泰科电子（上海）有限公司

职能类别:其他

Position Title: [INDUSTRIAL] Customer Service Specialist
Location – City and Country: Shenzhen, China

Primary Responsibilities:
Customer Relationship & Satisfaction
-Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
-Proactive communication to Customer on pending changes to MOQ’s, Lead Time, Price Agreement expiry and visits as required
-Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications
Manage Service Delivery Process / Execution
-Expedite order backlog on a bi-weekly basis minimum, open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and team
-Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
-Weekly quote follow up, credit status monitoring and following up on open quality issues
Manage Interfaces & Build Service Culture
-Act as voice of the Customer for internal support departments
-Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
-Take ownership for actions and follow through on tasks until resolved

Competencies & Experience Required/Desired:
-Customer Focus
-Technical proficiency in Microsoft office;
-Excellent communication skills, both verbal and written;
-Positive attitude, initiative, creativity;
-Analytical and problem solving abilities;
-Good Teamwork sprite;
-Good command of spoken and written English.

Educational Required/Desired:
Bachelor’s Degree in related field

公司名称:泰科电子（上海）有限公司 公司类型:外资（欧美） 公司介绍:TE Connectivity（纽约证交所代码：TEL）是全球技术领军企业，年销售额达 120 亿美元。泰科电子是TE Connectivity在中国的成员企业。在连接日益紧密的当今世界，TE的连接和传感解决方案发挥着核心作用。TE与工程师协作，帮助他们将概念转变为现实 —— 通过经受严苛环境验证的智能化、高效、高性能 TE 产品和解决方案，实现各种可能。TE在全球拥有约 75,000 名员工，其中 7,300 名为设计工程师，合作的客户遍及全球 150 多个国家和众多领域。TE相信“无限连动，尽在其中”。     TE Connectivity于1988年改革开放初期就进入中国， 凭借本土化管理和运营策略，在发展自身的同时，TE中国也在推动中国的经济和社会发展变革：移动通讯设备的普及、数据通信的发展、汽车市场的繁荣、高速公共交通系统的延伸，以及绿色清洁能源的推广 ，这其中都有TE的身影。TE中国总部位于上海， 目前拥有约22,000名员工、21个生产基地和15个办公室，足迹遍布多个重要城市。未来，TE将持续投资中国，让更多的TE产品从“中国制造”走向“中国智造”。