[上海]苹果电脑贸易(上海)有限公司

职能类别:大学/大专应届毕业生

Job Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Key Qualifications

• 2+ years of Customer’s troubleshooting experience for Mac

• 2+ years of industry experience in manufacturing

• Demonstrated organizational and project management skills.

• Customer’s troubleshooting experience for Mac.

• macOS App development experience.

• Excellent communication skills required.

• Manufacturing process knowledge.

• Familiar with Problem Solving tools.

• Ability to travel domestically/internationally up to 50%

  Description

  We are looking for a technically qualified candidate with direct experience in dealing with and understanding Apple customer issues who can then bring these experiences into the manufacturing process, ensuring that the factory OQC process is performing the appropriate testing to capture the issues typically seen by the customer.

  Reproduce and analyze the cause of the fail and liaise with Product Quality Engineering and other Engineering groups to help identify containment and/or corrective actions.

  Conduct assessment of factory OQC processes and report back on discrepancies or gaps relative to customer experience.

  Work with Product Quality Engineering and other Engineering groups to identify and implement solutions.

  Work with early field failure analysis teams (Applecare, Engineering and Ops) to identify gaps in verification in the field to fault replication in the lab and then correlating this back to the factory OQC process

  Develop Apps for macOS to standardize test flows and collect parametric data Travel to factories to conduct assessment of OQC process and ensure lessons learned are implemented in factory user testing.

  Analysis of systems and parts returned from customers and/repair depots. Improving the capture process from stores, reduce false captures and work with response engineer to ensure captures are valid

  Possible trips to warehouse and repair Depots (Domestic and International)

  Education

  BS or MS degree in Engineering

公司名称:苹果电脑贸易(上海)有限公司 公司类型:外资（欧美） 公司介绍:公司介绍： Apple 于1984年推出 Macintosh，为个人技术带来了巨大变革。今天，Apple 凭借 iPhone、iPad、Mac 和 Apple Watch 引领全球创新。Apple 的三个软件平台，iOS、OS X 和 watchOS，带来所有 Apple 设备之间的顺畅使用体验，同时以 App Store、Apple Music、Apple Pay 和 iCloud 等突破性服务赋予人们更大的能力。Apple 的 100,000 名员工致力于打造全球顶尖的产品，并让世界更加美好。