- 工作地点：上海
- 职位：AppleCare Channel Support Engineering PM (Shanghai)
- 信息来源：前程无忧(51JOB)
说明：
职能类别:大学/大专应届毕业生
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Job Summary
AppleCare Channel Support (ACS) team provides one stop support to all service channels like Apple Authorized Service Provider (AASP), Apple Retail Store, telecom carrier, and Apple internal functional teams (Warehouse, Repair Center, Finance, Field Service), etc. The support covers repair orders, service policy, repair process, payment, repair tooling and equipment, trouble shooting, etc. ACS Support Engineering is under ACS team, SME for technical in ACS.
Key Qualifications
5 years experience of mobile phone and computer aftersales service
Experience of data analysis and reporting
Majored in IT, wireless communication, electronics
Project Management experience (e.g. PMP certificate)
Experience of training and support
Effective communication and interpersonal skill
Excellent verbal and written in English
Experienced in time and multi-tasks management
Good to have experience of 6 Sigma / LEAN, Green Belt certificate
Description
Provide technical training in ACS team; support SME to provide the technical training to ASP and Apple Retail Store on demand. The training includes policy, process, hands-on and trouble shooting
Define and manage the support model, process and operation to Apple Retail Store; in charge of support process, solutions, and KPI achievement. Interface to Apple Retail Store and global team for alignment. Support Apple Retail Store strategies.
ACS engineering lab management, plan and maintain the repair tools, equipment and fixtures
Lead team to conduct the hardware failure analysis upon escalations, communicate to relevant engineering teams for support upon the repair process, trouble shooting, policy and criteria
Support the technical readiness of new product, process and policy in ACS
Identify the improvement opportunities of daily channel support operation, lead project with cross-functional team to make continuous improvement
Education
Bachelor's Degree
公司简要介绍：
公司名称:苹果电脑贸易(上海)有限公司
公司类型:外资（欧美）
公司介绍:公司介绍：
Apple 于1984年推出 Macintosh，为个人技术带来了巨大变革。今天，Apple 凭借 iPhone、iPad、Mac 和 Apple Watch 引领全球创新。Apple 的三个软件平台，iOS、OS X 和 watchOS，带来所有 Apple 设备之间的顺畅使用体验，同时以 App Store、Apple Music、Apple Pay 和 iCloud 等突破性服务赋予人们更大的能力。Apple 的 100,000 名员工致力于打造全球顶尖的产品，并让世界更加美好。
