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PURPOSE OF ROLE :
This role is responsible for:
Administering the front desk activities and ensuring good customer experience for SCB’s customers
Responsible for branch’s facility management, banking support services, security and EHS activities
Support facilities management activities with regional team for all branches within the city
Represent Property and CBRE to demonstrate One Voice and One team for the Spartan project. Support and protecting SCB’s brand awareness and value as the first priority.
PRIMARY RESONSIBILITIES : ?
Performing front desk management activities while demonstrating professional telephone etiquette.
Responsible for handling enquiries and internal /external call transfers.
Welcoming, informing and guiding visitors including co-ordination with employees.
Greeting and escorting all clients to respective meeting rooms as and when required.
Coordinating and support all FM related activities with regional manager for branches in its cities.
Preparing and support invoices and payment for the branches in your respective city.
Reviewing and closing customer request/work orders for your respective branches
Supervising and support local 3rd party vendor’s performance and activities across all branches in the city
Co-ordinate and support cleaning, security and EHS activities for the branches in your respective city
Responding to local emergencies via co-ordination as local city support
Other assigned tasks as required
REQUIREMENT PROFILE:
Excellent communication skills and customer service abilities
Basic computer and helpdesk knowledge is desirable
Experience in Facilities management is a preference
Graduate in any field
Relevant prior work experience in customer care or as an administrative assistant is preferred.