[上海]赛默飞世尔科技（中国）有限公司

职能类别:大学/大专应届毕业生

Division-BU：China Service （中国服务团队）

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

Provide after-sales customer training and application support for TEA（Trace Elemental Analysis） product lines (ICP-MS / ICP-AES / AA) within the assigned territories to create bigger customer value through better utilization of TFS products. Provide internal training to improve FSE capability of app knowledge, then ensure on-site training quality to improve know-how transfer for better customer understanding to TFS products. Interface with marketing and commercial team, to highlight the competitive differentiator or to influence customer preference in favor of TFS in the training, eventually become loyal customers.

Job Description:
-Conduct customer operation training and application support for assigned product line or technologies as required.
-Provide internal app training to FSE or dealers’ FSE, to improve know-how transfer and ensure better usage of TFS products and create bigger customer value.
-Understands customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction.
-Manage daily operation of Training Lab, maintain and keep instruments and lab facility in good condition.
-Post-sales follow-up to monitor customer satisfaction and fortify customer relationships.
-Provide technical assistance or training for assigned products or technologies to FSE, sales or support channels (internal or external) to enable channel competence and competitiveness.
-Compile customer training materials for assigned product line or technologies as required.
-Define and update training SOP, which should cover customer-oriented training process, basic and in-depth technical points, selling points or other advantages of TFS products, etc.

Key Metrics:
-Customer satisfaction and CAS survey
-FSE competence, Channel competence improvement.
-KPI of commercial on related products, Sales revenue, growth rate, market share, etc. for TEA product lines
-Training order fulfillment and training productivity.
-Training revenue and service revenue.
-TFS brand impact and customer preference to related products.

Qualifications:
-Master or above in analytical chemistry or subjects related to ICP-MS / ICP / AA technologies.
-Hands on lab experience with analytical instruments related to ICP-MS / ICP / AA technologies will be preferred, familiar with Thermofisher and other competitor’s ICP-MS / ICP / AA products will be highly preferred.
-Capable of TEA sample pre-preparation, application solution, special method development.
-Effective oral and written communication skills with both English and Chinese (Mandarin).
-Demonstrated effective teamwork player
-Self-motivated and result oriented.
-Strong sense of responsibility
-Systematic problem solver.
-Effective customer interactive experience.
-Project management experience.
-Good training skills and presentation skills, TTT certificate is preferred.
-Open mind and customer-oriented mindset, willing to do continuous improvement to meet customer and business needs.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

公司名称:赛默飞世尔科技（中国）有限公司 公司类型:外资（欧美） 公司介绍:1、关于赛默飞 赛默飞世尔科技（纽约证交所代码：TMO）是科学服务领域的世界领导者。公司年销售额200亿美元，在150多个国家拥有员工约70,000人。我们的使命是帮助客户使世界更健康、更清洁、更安全。我们的产品和服务帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战，促进医疗诊断发展、提高实验室生产力。 借助于Thermo Scientific、Applied Biosystems、Invitrogen、Fisher Scientific 和 Unity? Lab Services 五个首要品牌， 我们为客户提供无与伦比的创新技术、便捷的采购渠道和全方位的支持。 2、赛默飞世尓科技中国 赛默飞世尔科技进入中国发展已超过35年，在中国的总部设于上海，并在北京、广州、香港、成都、沈阳、西安、南京、武汉、昆明等地设立了分公司，员工人数约为4500名。我们的产品主要包括分析仪器、实验室设备、试剂、耗材和软件等，提供实验室综合解决方案，为各行各业的客户服务。 为了满足中国市场的需求，现有8家工厂分别在上海、北京和苏州运营。我们在全国还设立了6个应用开发中心，将世界级的前沿技术和产品带给中国客户，并提供应用开发与培训等多项服务；位于上海的中国创新中心结合中国市场的需求和国外先进技术，研发适合中国的技术和产品；我们拥有遍布全国的维修服务网点和特别成立的中国技术培训团队，在全国有超过2400名专业人员直接为客户提供服务。 我们致力于帮助客户使世界更健康、更清洁、更安全。 欲了解更多信息，请登录网站：ww***com[点击查看]