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| 索尼爱立信移动通信产品（中国）有限公司 Sony Ericsson Mobile Communications (China) Co. Ltd. |
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IT--PLM Support Specialist |
| 电子邮箱： |
">recruitment.china@ |
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| 发布日期： |
2006-11-28 |
工作地点： |
北京市 |
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| 招聘人数： |
若干 |
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| 外语要求： |
英语 良好
日语 良好 |
薪水范围： |
面议 |
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职位描述：
Responsibilities:
User support. General support users and super-users on how to use the systems in an efficient way and according to rules and recommendations when applicable. Support to the Help Desks to increase the ratio of incidents solved directly by the Help Desks.
Incident analysis and resolution. Receive incidents from the Help Desks, analyze and resolve incidents. Bug fixing / programming can be included (function area dependent), this is further described in the individual competence profiles. When an incident can't be resolved by the Second Line Support, it should be reported/escalated to the Third Line Support.
Create reports. Create standard and special reports based on specifications or dialogue with Super Users.
Set-up and changes of user access levels (role based).
Requirements:
A general understanding of PLM, Product Lifecycle Management, as a concept
Good knowledge about MatrixOne (or other PLM products), Web Logic and RMI
Good communication skills in English, both spoken and written
Good programming experience in Java (JSP), MQL and TCL
Knowledge of project management
Knowledge of ITIL processes
Strong initiative and service minded
Good listener and communicator
Accomplish goals and objectives through teamwork
Ability to work in a self-directed environment
People oriented
Nice to have:
Good spoken and written Japanese
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Sony Ericsson Mobile Communications AB offers mobile communications products for people who appreciate the possibilities of powerful technology. Established in 2001 by Telefonaktiebolaget LM Ericsson and Sony Corporation, the joint venture continues to build on the success of its two innovative parent companies. Sony Ericsson creates value for its operator customers by bringing new ways of using multimedia communications while mobile. The company’s management is based in London, and has 4,000 employees across the globe working on research, development, design, sales, marketing, distribution and support. For further information, please visit: ww***com[点击查看]
索尼爱立信移动通信公司作为移动通信产品的供应商,正以卓越技术力量为人们带来无限沟通可能。索尼爱立信由爱立信集团和索尼集团强强联手，于2001年正式成立。汲取两家母公司之成功经验，融合双方之创新理念，索尼爱立信始终致力于为全球营运商提供全新移动多媒体通信方式，不断创造崭新价值。公司总部设在伦敦，现有4,000名员工，负责全球性的产品研究、设计、开发、营销和经销渠道的拓展，为全球用户提供完善的客户服务。 欲详细了解更多信息，欢迎登陆 ww***com[点击查看]
（注：请勿以附件的形式发送邮件）
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