职位描述：
Language Skills:
1. Excellent English support language
2. Other support language would be a plus
Technical Skills:
Answer, evaluate, and prioritize incoming telephone calls, voice mail messages, e-mails, and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
Log calls and escalate appropriately using the helpdesk system
Provide effective and efficient IT technical support such as helpdesk services, LAN administration
Provide active support to solve users’ problem and maintain a high customer satisfaction.
Act as an IT engineer to provide IT information/suggestion to end users.
Job Specification: (including Education, technical skill & personal attributes requirements, etc.)
a Technical experience required:- Desktop Applications;Familiar with W2K server/client structure ; Familar with windows XP, Basic network knowledge , Basic Unix knowledge will be appreciated.
b.Experience in IT support and interest in new technology and ideas.
c.Language ability:-Good English skills, can communicate with foreign customers.
d Frequency of travel:-When necessary for training or to customer sites as part of Customer Service
e Computer literacy:-Familiar with MS Office, Windows 2003 environment, Exchange Mail
f Quick learner and customer service orientated
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