职位描述：
Language Skills:
1. Excellent Japanese support language
2. Good level of English support language
Technical Skills:
- Answer, evaluate, and prioritize incoming telephone calls, voice mail messages, e-mails, and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- Log calls and escalate appropriately using the helpdesk system
- Provide effective and efficient IT technical support such as desktop support, etc.
- Provide active support to solve users’ problem and maintain a high customer satisfaction.
- Act as an IT engineer to provide IT information/suggestion to end users.
Key Responsibilities:
Job Specification: (including Education, technical skill & personal attributes requirements, etc.)
a. Technical experience required:
- Familiar with Windows 2000 Pro. Windows XP, Basic network knowledge
- Familiar with MS Office (including outlook)
b.Experience in IT support and interest in new technology and ideas.
c.Language ability:-Excellent Japanese skills, and good English. Can communicate with foreign customers.
d.Quick learner and customer service orientated
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