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中国惠普有限公司

(全职,发布于2007-01-26) 相关搜索
  • 工作地点:上海
  • 职位:109892 Customer Interactions Engineer
  • 信息来源:前程无忧
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  中国惠普有限公司

Imaging & Printing Group
109892 Customer Interactions Engineer
发布日期: 2007-01-26 工作地点: 上海市
招聘人数: 若干
外语要求: 英语 熟练 薪水范围: 面议
学    历: 本科

职位描述:
Job Description
Description
Background
The HP Inkjet Commercial Division has the charter for the development of leading-edge large format inkjet printer products for a broad range of markets and needs worldwide, being the first world wide supplier of Large Format Printers. We are now hiring a new product development team in Shanghai. This is an exciting opportunity for experienced professionals interested in developing a career in an international environment in the frame of a very dynamic and growing business.
Responsibilities:
Working throughout the product life cycle from conception through introduction, you'll be responsible for driving our successful position in the market by ensuring that our new designed products meet and beat the customer expectations. This involves evaluation of customer needs and experiences, generation of new propositions of value, new product development and extensive validation with final users.
Among others, your main duties will be:
Master the customer usage models knowledge and market insights across the R&D organization
Drive the Total Customer Experience process to define and measure the winning Value Proposition within assigned programs:
Participate in the creation of the product concepts from a user-centric point of view.
Definition and Deployment of customer scenarios
Plan and manage User Experience testing and validation activities (usability tests, alfa tests, beta tests) over program. From competitive assessment to product release and stabilization.
Assure and measure that products' value proposition are adequately addressed along the different touch points of the customer interaction map
Partner with Product Marketing in the Division and Regional teams to
Ensure that customers are represented within the product's development community and other relevant decision forums.
Analyze market opportunities, develop and evaluate business strategic alternatives, keep usage models updated.
Convert market requirements into technical specifications to ensure that designs meet the expectations of the selected target customer.
Facilitate end-user contact activities that enable lab members to be user-savvy, like accessibility to market researches, focus groups, usability testing and customer councils.
Support product introductions and later stabilization: get customer feedback and ensure that appropriate actions are taken to improve their experience.

Qualifications
Qualification
Bachelor in a relevant technical area (Electronics, Computer Science, Mechanics..)
Master's degree in Business Administration, Marketing, Human factors or Quality.
Demonstrated experience in Product validation with customers.
Demonstrated experience in future product management in high technology companies; knowledge in solutions & technology development.
Demonstrated leadership skills, action oriented and risk taking.
Be a role model for user-centered decision making.
Demonstrated communication, creativity and good presentation skills. Ability to tune message to different communities: from parts design engineers to staff. From pure Engineering to front end sales teams.
Demonstrated analytical skills.
Fluent in English and Mandarin.




  公司简介

HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.

中国惠普有限公司成立于1985年,是中国第一家中美合资的高科技企业。在二十年的发展历程中,中国惠普始终保持业务的高速增长,是HP全球业务增长最为迅速的子公司之一。

中国惠普公司总部位于北京,目前已在国内设立了九大区域总部、37个支持服务中心、超过200个金牌服务网点、惠普商学院、惠普IT管理学院和惠普软件工程学院,目前,惠普在中国约有员工6000余人,中国惠普有限公司致力于以具有竞争力的价格,为中国用户提供科技领先的产品与服务,培养一流人才、提供最佳客户体验,并最终与中国共同成长。

中国惠普业务范围涵盖IT基础设施、全球服务、商用和家用计算以及打印和成像等领域,客户遍及电信、金融、政府、交通、运输、能源、航天、电子、制造和教育等各个行业。

从创立之日起,中国惠普便将“做优秀的企业公民”作为自己立身于中国的基础。中国惠普不仅在中国推广“世界e家”计划、支持教育事业,并积极捐助医疗、环保等公益事业。中国惠普是北京外资企业十大纳税大户,并连续多年被全国外商协会评为十佳合资企业。从2001年起,中国惠普已连续五年荣获“中国最受尊敬企业”称号。
公司网站: ww***com[点击查看]


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