- 工作地点：北京
- 职位：Customer Service Rep. II
- 信息来源：中华英才网
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Customer Service Rep. II
Caterpillar (China) Investment Co. Ltd.
- 工作性质：全职
- 工作地点： 北京
- 发布日期：2007-01-16
- 截止日期：2008-01-16
- 招聘人数：若干
- 薪水：面议
- 工作经验：不限
- 学历：不限
- 简历语言要求：中文
- 语言能力：不限
- 职位描述：
-
- JOB DUTIES:
The Customer Service Representative II carries out the following
responsibilities:
Recommends and approves account modifications and executes documents
within authority.
Responsible for the accuracy of accounting input and success of the
accounting adjustment.
Authorizes equipment repossessions and initiates default notices.
Prepares files on repossessed accounts for transfer to repossession
specialists to handle sale of assets and requests for legal assistance.
Assists in the sale of assets.
Calculates contract buyouts and resolves other customer service
issues as assigned.
Resolves termination and adjustment grief.
Reconciles customer accounts.
The position may continue security financing statements.
The incumbent reports the Subsidiary’s past due results and
recommends additions, deletions, and modifications to the Potential Credit Loss Report.
Directs the customer services team when the manager is absent.
Assumes additional and more advanced duties, as assigned, when
experience and staffing conditions dictate.
Duties performed by the Customer Services Representative
III in the field include collecting delinquent contracts through personal contact.
Approves restructures within authority levels.
Conducts equipment repossessions.
Conducts field equipment audits as assigned and reports collection
activity to the manager on a weekly basis.
The incumbent is expected to understand the established continuous improvement standards and sees that the necessary measurements are maintained, and to understand the Equal Opportunity and Harassment policies of the company and is responsible for their application in all aspects of employment with CFSC.
MINIMUM SKILLS AND KNOWLEDGE REQUIRED:
Ability to:
1. Apply effective oral, written, and listening communication skills
with dealers, customers, company personnel, and the financial community.
2. Operate office equipment including a telephone system, financial
calculator, and desktop/laptop computers.
3. Apply math computation skills.
4. Apply human relations skills.
5. Apply data collection and analysis skills.
6. Analyze customer credit summaries and past due accounts.
7. Apply financing and taxation principles.
8. Prepare marketing reports and marketing related statistical reports.
Knowledge of:
1. Caterpillar products, their applications, and their markets.
2. Marketing, credit and customer services concepts and techniques.
3. CFSC financing and leasing products.
4. Account collection procedures.
5. Financing and leasing documentation principles.
6. Billing, invoicing, and dealer payment principles and concepts.
7. Security filing requirements and their applicability to bankruptcy
laws and regulations.
8. Thorough knowledge of and demonstrated ability to calculate
casualty values and amortization schedules.
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公司介绍：
Caterpillar (China) Investment Co. Ltd.
美国卡特彼勒公司成立于1925年，是世界上最大的工程机械和矿山设备生产厂家、燃气发动机和工业用燃气轮机生产厂家之一，也是世界上最大的柴油机厂家之一。
卡特彼勒(中国)投资有限公司是专门负责中国业务的投资公司，从70年代开始，就致力于为中国的用户提供优质产品和售后服务，为中国的经济增长和发展提供必需的设备。业务范围：卡特彼勒(中国)投资有限公司于1995年在北京成立，在上海、昆明设有办事处，并在江苏省昆山市成立了培训中心。我们还建立了销售与服务网络，为用户提供优质产品、培训及售后服务。近年，卡特彼勒在中国已投资建立了7家生产企业，制造液压挖掘机、振动压路机、发动机、工程机械零部件、履带行走装置及铸件，并为卡特彼勒设在中国的合资企业和经销服务网络提供物流服务。
公司网址：ww***com[点击查看] 或 ww***com[点击查看]
联系方式：
公司网址：ww***com[点击查看]
E-mail：ccirecruiter@
注：请在邮件中注明应聘职位的名称或编号，并注明该招聘信息来源于。
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