职位描述：
Mercer Human Resource Consulting Health & Benefits (Mercer H&B) Administration Team is the very first team in Mercer China to assume Benefit outsourcing and administration business.
In general, Mercer H&B provides services to assist clients in all areas of health and benefits in China, and Benefit Administration Team provides benefit implementation and on going administration service to clients. Benefit implementation is the project of building the whole client-specific benefit structure into Mercer Benefits Asia system before on going administration service begins. Administration service mainly involves inquiry / helpdesk service via hotline and email, life event administration, and claim adjudication service. Besides, with technical support from BASD team, we provide online enrolment and claim services, employee account balance checking, and periodical HR reports.
Since the start of this business, we have been gaining large multi-national companies as clients while the business is still rapidly developing, from which the huge potential of benefit administration business in China market is being seen. We are targeting on larger market share, through higher service level and more and more expertise. We expect your participation and will give full play to your initiative and professionalism.
Description:
-Handle the Employee Enquiries for a portfolio of Clients
-Responsible for answering Hotline and Handling emails from employee
-Report employee issues to IT team for fixing
-Identify opportunities for processing efficiencies and improvements through process improvements and system enhancements
-Provide additional support to Life Event and Claims Administration team
-Fulfill any other projects and assignments as assigned by supervisor.
Requirements:
-Degree/Diploma: at least Bachelor’s Degree (with Business or Information System Majors is a plus)
-With Hotline, Call Center and / or Customer Service working experience is a plus
-Strong English skill
-A multiple tasks player
-Communicative, patient, and instructive
-Strong proficiency with Microsoft Office tools and technology
-Strong Customer Service Orientation and communication skill
-A quick learner, detail-orientated, meticulous, entrepreneurial, hard working and able to work with limited supervision
Please apply by confidential email to careers.sh@, attention to the Human Resources Manager with full resume.
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