Actuate China继续招客户服务工程师

Actuate China继续招客户服务工程师
发信站: 日月光华 (2007年03月12日14:39:33 星期一), 站内信件

前些日子发过具体要求,也收到不少简历, 但由于该部门急需扩大,继续招聘.
本人并非HR,滤简历确实增加了不少工作量,所以这里说一下要求,望大家谅解:

1. 最好发doc或pdf格式的文档,如果直接贴在正文里我还要花时间给你们建文档.
2. 不要以resume或者CV作为文档名称,最好以你的中文或者英文名命名.
3. 英文简历是必须的,老板看不懂中文.
4. 老板不在乎是否有工作经验,但必须是IT相关专业,因为技术要求蛮高,如果认为自己
虽非IT相关但可以胜任,
请在cover letter上写明,不要什么都不写还发个只有中文版本的文科类简历版本给我.
5. 最起码要可以用英文交流,因为一部分工作必须是靠电话完成的.
6. 建议简历或者cover letter做相应修改,很多人直接把应聘其它工作的发过来了,一年
都没改了,申请的职位也有问题,我不可能给你们一个个改简历.

废话多了,望体谅.以下是公司介绍和具体要求,有意者请将简历发至fshan@


Actuate Corporation, head quartered in South San Francisco, is the world
leader in scalable Business Intelligence Applications. Actuate’s
Information
Application
Platform is the foundation on which Global 9000 organizations (companies
with annual revenues greater than $1 billion) and packaged application
software
vendors create reporting and analytics applications that scale to empower
100 percent of their user community inside and outside the firewall. These
Information Applications include Business Performance Management (BPM)
dashboards,
Information Portals as well as business analytic, enterprise reporting, and
spreadsheet reporting applications.



We are interested in professionals with strong technical skills,
intellectual vigor,
and personal integrity. Actuate(Shanghai) offers very competitive
compensation,
benefits and career growth.



职位描述：    

Overview:


The Customer Support Engineer (CSE) provides accurate and timely technical
support
to technically skilled (designer, administrator) Actuate software
customers.
The CSE deals with extremely varied support issues that are complex in
nature,
have differing priorities and must be addressed within predetermined
service levels primarily via the telephone and e-mail. Additionally, the CSE
handles
pre-sales support calls, contributes to the development of the automated,
self-help tools, collects and reports upon information gathered from
incidents and interfaces with Sales and Marketing.



Responsibilities:

*  Research, resolve, and record all levels of software questions from
customers,
with an emphasis on the more complex technical and application questions.


*  Perform customer support primarily via the telephone and e-mail.

*  Record and maintain information collected from each incident in
accordance with the standard format.

*  Work with Engineering and QA to aid in the resolution of product issues.


*  Participate in the testing of new and enhanced products.

*  Participate in the QA process by validating and reporting bugs reported
by customers.

*  Write technical documents (i.e. FAQ's, Application Briefs, etc.) both
for the corporate Web site and for publication on hard copy.

*  Handle special projects and other duties as required.

*  Travel to other offices or client sites as necessary.



Qualifications:

*  University degree (or equivalent work experience), preferably in
Computer Science.

*  Fluent in English.

*  Excellent communication skills, both verbal and written.

*  Ability to solve problems systematically and effectively, while ensuring
the highest customer satisfaction and staying within the stated service
level
goals.

*  Proven ability to interface with customers (both on the phone and in
person) in a sales and/or support role.

*  Strong technical skills, including the following:

*  OBJECT Programming skills and experience (JAVA, Visual Basis or C++)

*  Web based application (DHTML, Javascript, JSP, Servlets)

*  Good understanding of Web servers, proxy servers and firewalls, TCP/IP

*  Microsoft Windows, NT, 2000 (Operating System and Networking)

*  UNIX (Operating System and Scripting)

*  General RDBMS knowledge and understanding, SQL

*  Ability to work on several tasks simultaneously while accomplishing
desired results.

*  Ability to work independently.