职位描述：
Team: Partner Support Group
Group: GTSC
Location: Shanghai
Responsibilities:
Assist a partner in determining support options by offering direct case resolution of technical issues
Offer customers Incident Request Management by establishing supportability guidance and options.
Offer customers Incident Request Resolution by direct case closure using Ascent Guidelines.
Offer basic Account Management services for members of Microsoft Partner programs
Act as an Information Concierge by proactively offering hotfix, security bulletin, white papers and other technical resources relevant by partner.
Offer Escalation Management for Account and Incident related issues.
Offer monthly customer feedback, satisfaction and planning meetings to determine how best to support their partners experience
Qualifications:
Bachelor's degree in engineering major. Demonstrated technical skills/passion in that field or similar expertise are required
MCSE, MCSA or other Microsoft Premier certification(s) in the technologies are desirable.
Excellent written and verbal communication skills, and demonstrated customer service skills.
Enthusiasm for and experience with Microsoft products, and passion for Microsoft technologies. Strong teamwork attitude and self-drive is key. Demonstrated ability to solve complex technical issues.
Experience and cultural awareness in working with international partners and delivery teams.
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