130534 Senior Support Engineer - Japanese Speaking
(ss)
中国惠普有限公司 全球软件服务中心
工作性质：全职
工作地点：
上海
发布日期：2007-04-06
截止日期：2008-04-05
招聘人数：若干
薪水：面议
工作经验：不限
学历：本科以上
简历语言要求：中文
语言能力：日语熟练
职位描述：
Description
Job Descriptions
To achieve industry leading customer satisfaction and loyalty through delivery of high level technical support to HP OpenView customers. Perform problem recreation and determination on complex issues; Perform assessment with diagnostic information in a timely manner with client/server applications Perform enhancement verification and release testing for assigned products; Understanding of technology; Knowledge of Enterprise or Server Application Deployment Solutions. Take ownership of customer issues, understand their environment and the issues impact, then develop, document and deliver timely and effective solutions that maximize customer's investment. Where appropriate engage HP's local and worldwide resources to assist in issue resolution. Facilitate the success of other parts of HP through collaborative problem solving, knowledge sharing, mentoring and proactive activities.
Qualifications Qualifications
Bachelors Degree education level (Computer System or Japanese preferred). Experience of technical support and customer communication. Documenting knowledge for sharing with customers. Fluent Japanese for customer communication in speaking and writing. English skill for internal communication. Troubleshooting skill to solve problems and/or identify, verify and document problems. Deliver effective information to the customers via the telephone, e-mail, and/or web. Knowledge of server platform such as Windows 2003 or UNIX. Extended hour support participation (after hour, weekends, and holidays). Ability and desire to effectively interact with people. Having strong mindset of customer first and productivity improvement. Preferable Qualifications: Possess strong team leadership skill and escalation management experience. Communication in Korea or Cantonese. Japanese customer support experience. Knowledge of Networking, Database (Oracle or SQL), or internet services technologies (JAVA XML) Knowledge of HP OpenView products.
HP is a technology solutions provider to consumers, businesses and institutions globally. The company’s offerings span IT infrastructure, global services, business and home computing, and imaging and printing. For the four fiscal quarters ended Jan. 31, 2005, HP revenue totaled $81.8 billion. More information about HP (NYSE, Nasdaq: HPQ) is available at ww***om.[点击查看]
