中国惠普有限公司 全球软件服务中心

Description HP Managed Services is becoming a leader in managing, operating, and provisioning always
-on infrastructure and has set very ambitious growth objectives. To achieve these challenging goals, the organization will need to succeed in winning very large Comprehensive Outsourcing (CO) deals, deliver them and managing its workforce appropriately. In order to meet the delivery requirements of the HPMS growing business, GDIS (delivery entity of MS) must engage the right resources at the right time when implementing and delivering deals. GDIS will adequately manage its workforce capacity according to HPMS business growth and operational constraints Provide in
-depth ITIM product related design and delivery supportSupport in pursuit phase as IBM ITIM expert Qualifications § Be responsible for IBM ITIM product related solution design, requirement analysis, development management and deployment execution.§ Supports Transition &Transformation Project Managers and Delivery Lead to analyze existing ITIM system for due diligence purpose and define knowledge transfer requirement for application management execution.§ Assists in acquiring staff and material resources for the on
-going support of IBM ITIM system.§ Leading the overall communications between customer and support team.§ Address and solve technical issues relating with IBM ITIM system, be responsible for communicating with development vendor.§ Provide information of the product knowledge within the area
- both for IBM ITIM and infrastructure which ITIM is closely integrated to§ Provide description for how to set up new TIM implementationsBe responsible for internal knowledge sharing and skill development for support team