[宁波]博格华纳汽车零部件（宁波）有限公司

Customer Service Quality Engineer

Key Accountabilities and Responsibilities

-            Communicate with customer. Understand customer requirement and transmit customer voice at the plant.

-            Feedback customer complaint on time and follow the correction action plan.

-            Develop application of quality specifications in both the customer requirements and product specifications

-            Warranty parts analyze and make warranty analysis report.

-            Warranty claim management.

-            Training customer service people and help them correctly analyze the no-conformity parts.

-            Maintain lesson learn system and share good idea with team.

-            Collaborate closely with team member and keep making continuous improvement on quality system.

-            Establish a robust feedback proscenium for customer satisfaction data;

-            Work with service group to establish a robust monitoring proscenium for field quality.

-            Initiate action to prevent the occurrence of product non-conformity and system deficiency

-            Seek opportunities for continuous improvement through the application of lean manufacturing technique

Qualifications and Requirements

-            Bachelor's Degree or equivalent in Engineering

-            Familiar with TS16949 and ISO14001, Knowledge of Quality Systems

-            Coaching and Leadership skills

-            Good communication and negotiation skill

-            Familiarity of engineering techniques and engine principle

E-mail: recruit-china@