- 工作地点：上海
- 职位：
- 信息来源：前程无忧
说明：
Job Description & Responsibilities此信息由前程无忧审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者前程无忧核实，并请同时联系本站处理该转载信息。
The Intern of the Help Desk is responsible for the daily client service on HR related queries mainly for internal staffs and partners through phone calls and emails in peak season.
1. Service Providing
- Answer the help desk incoming calls on HR related queries, such as HR policies, process and procedure.
- Deliver information, consultation or solutions to clients accordingly.
- Give outbound calls to clients on HR related projects.
- Take and handle client queries by email.
2. Service Commitment
- Get trained and pass the verification arranged.
- Be on duty, log in/out and take break adhering to the schedule to ensure the service.
- Take the call or case proactively and according to the assignment.
- Respond to the service request within service level.
- Provide service according to service process and standard to ensure the consistency and quality.
- Do call/case log timely, accurately and completely.
Requirements
- Bachelor's degree with major in Human Resourcing Management is a must
- Fluent Mandarin and good English
- Good knowledge of HR policy and procedure
- Good customer service communication skills (i.e. verbal, written and listening)
- Good call handling process implementation
- Troubleshooting/problem solving skills
- Competent in Lotus Notes, Microsoft Excel, PowerPoint.
公司简要介绍：
About PricewaterhouseCoopers - Globally
PricewaterhouseCoopers (ww***com[点击查看]) provides industry-focused assurance, tax and advisory services to build public trust and enhance value for its clients and their stakeholders. More than 163,000 people in 151 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice.
"PricewaterhouseCoopers" refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and independent legal entity.
About PricewaterhouseCoopers - China, Hong Kong and Singapore
PricewaterhouseCoopers China, Hong Kong and Singapore operate on a combined basis, subject to local applicable laws. Taken together, we have more than 470 partners and a strength of 13,000 people.
The firm provides a wide range of services to help organisations solve business issues, identify and maximise opportunities. Our industry specialisation enables us to identify trends and customise solutions for your sector of interest. Each line of service is staffed with highly qualified, experienced professionals and leaders in our profession. These resources, combined with our global network, allow us to provide the support you need wherever you may be located.
We are located in these cities: Beijing, Hong Kong, Shanghai, Singapore, Chongqing, Dalian, Guangzhou, Macau, Ningbo, Qingdao, Shenzhen, Suzhou, Tianjin, Xiamen and Xi' an.
普华永道 - 全球成员机构网络
普华永道(ww***com[点击查看]) 迎合各行业的需要，通过提供审计、税务及咨询服务，以建立公众的信任，并不断为客户及股东提升价值。我们分布在151个国家和地区超过163,000 名专业人士，在我们的全球网络范围内分享他们的思维成果、行业经验和解决方案，以制定新方针及提供实用的意见。
普华永道为PricewaterhouseCoopers国际网络有限责任公司之成员机构网络，而其中每个成员均为个别及独立之法律实体。
普华永道 - 中国、中国香港及新加坡
普华永道中国、中国香港及新加坡事务所已根据各地适用之法律合并运营。合并后，员工总数逾13,000人，其中包括逾470名合伙人。
普华永道为客户提供多种服务，帮助客户解决业务问题，发掘商机，抓紧机遇。我们凭借专业知识，为您所关注的领域解读趋势，度身定制解决方案。每项专业服务均由素质出众、经验丰富的专业人士以及行业领袖负责。除此之外，我们更拥有全球网络的丰富资源。无论您身在何处，我们都可以提供支持。
我们在以下城市设有事务所：北京、中国香港、上海、新加坡、重庆、大连、广州、中国澳门、宁波、青岛、深圳、苏州、天津、厦门及西安。
PricewaterhouseCoopers (ww***com[点击查看]) provides industry-focused assurance, tax and advisory services to build public trust and enhance value for its clients and their stakeholders. More than 163,000 people in 151 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice.
"PricewaterhouseCoopers" refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and independent legal entity.
About PricewaterhouseCoopers - China, Hong Kong and Singapore
PricewaterhouseCoopers China, Hong Kong and Singapore operate on a combined basis, subject to local applicable laws. Taken together, we have more than 470 partners and a strength of 13,000 people.
The firm provides a wide range of services to help organisations solve business issues, identify and maximise opportunities. Our industry specialisation enables us to identify trends and customise solutions for your sector of interest. Each line of service is staffed with highly qualified, experienced professionals and leaders in our profession. These resources, combined with our global network, allow us to provide the support you need wherever you may be located.
We are located in these cities: Beijing, Hong Kong, Shanghai, Singapore, Chongqing, Dalian, Guangzhou, Macau, Ningbo, Qingdao, Shenzhen, Suzhou, Tianjin, Xiamen and Xi' an.
普华永道 - 全球成员机构网络
普华永道(ww***com[点击查看]) 迎合各行业的需要，通过提供审计、税务及咨询服务，以建立公众的信任，并不断为客户及股东提升价值。我们分布在151个国家和地区超过163,000 名专业人士，在我们的全球网络范围内分享他们的思维成果、行业经验和解决方案，以制定新方针及提供实用的意见。
普华永道为PricewaterhouseCoopers国际网络有限责任公司之成员机构网络，而其中每个成员均为个别及独立之法律实体。
普华永道 - 中国、中国香港及新加坡
普华永道中国、中国香港及新加坡事务所已根据各地适用之法律合并运营。合并后，员工总数逾13,000人，其中包括逾470名合伙人。
普华永道为客户提供多种服务，帮助客户解决业务问题，发掘商机，抓紧机遇。我们凭借专业知识，为您所关注的领域解读趋势，度身定制解决方案。每项专业服务均由素质出众、经验丰富的专业人士以及行业领袖负责。除此之外，我们更拥有全球网络的丰富资源。无论您身在何处，我们都可以提供支持。
我们在以下城市设有事务所：北京、中国香港、上海、新加坡、重庆、大连、广州、中国澳门、宁波、青岛、深圳、苏州、天津、厦门及西安。
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Better late than never. 迟做总比不做好。（晚来总比不来好）
