[北京]汇丰银行北京分行零售银行和财富管理部2012招聘

汇丰银行北京分行 零售银行和财富管理部 招聘
工作地点：北京

1. Customer Development Representative--CDR

In this role, you will:

· To achieve pre-set sales targets of personal banking products;
· To conduct needs-based selling activities through effective sales processes;
· To project a professional image while conducting sales activities;
· To promptly and effectively respond to customer enquiries, feedbacks and complaints;
· To prepare and submit sales progress reports on a regular basis.

To be successful in the role, you should meet the following requirements:

· Bachelor degree or above (recognized by the state);
· Basic knowledge of banking products & services;
· Knowledge of the constantly changing market, competition environment and market opportunities;
· Strong communication and presentation skills;
· Strong oral and written English and Office software skills.

 

2．Premier Relationship Officer--PRO

 

In this role, you will:

· Take care of a HP customer portfolio and act as the major contact point of the customer;
· Keep high level of service standards for internal and external HP customers;
· Building and maintain good customer relationships;
· Sell bank products to existing and potential customers

To be successful in the role, you should meet the following requirements:

· Bachelor degree or above in banking related major. Master degree preferred; (recognized by the state)
· Good command of English;
· Self-motivated and teamwork;
· Strong sales and customer service skills;
· Strong interpersonal and communication skills.

 

3. Teller

 

In this role, you will:

• To do regular transactions including FCY Exchange Inward DD/TT, buying and selling T-cheque ITT arrangement cash advance, DPS operation;
• To reimburse daily/miscellaneous expenses authorized/endorsed by Deputy Manager or Branch Manager; To balance cash at the end of the day and return cash with teller box to cashier;
• To check customer balance, issuing balance certificate and bank reference letter;
• To answer customer’s all kinds of requirements and accept their instructions;
• To hand credit cards and pins for customer over counter;
• To prepare report to FCD & SAFE.

To be successful in the role, you should meet the following requirements:

• Bachelor degree or above (recognized by the state);
• Good command of oral English;
• Good interpersonal skills and strong sense of responsibility;
• Strong communication skills and problem solving skills;
• Commitment to service and sales and willingness to work under a flexible timetable;
• Knowledge of PC and typing skill.

 

4. Premier Relationship Assistant--PRA

 

In this role, you will:
• To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work;
• To chase deposit from all Home Mortgage Loan (HML) customers with monthly average; balance below the threshold for HML preferential interest rate;
• To answer all incoming HP phone calls if Premier Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO's voice mail;
• To make sure HP gift redemption mechanics works smoothly;
• To proactively identify sales opportunities, cross-sell bank products and services most; beneficial to customers, and individually complete sales process if all PROs are occupied;
• To back up PRO who is on leave or during lunchtime.

To be successful in the role, you should meet the following requirements:
• Bachelor degree or above (recognized by the state);
• Sales or customer service internship experience is preferred;
• Good communication and selling skills;
• Good understanding of Retail Banking and Wealth Management products and services;
• Good spoken and written English;
• Well organized;
• With nice personality.

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