[广州]法国航空公司广州办事处

General Description of Duties and Responsibilities:

In line with the Customer Relations and quality of service policy he/she:
- enforces the Company's Customer Relations policy
- deals with local customers' claims
- creates the win-win interest for both company and clients.


Job Description:

- Contribute to customer satisfaction and loyalty
- Prompt re-purchase
- Secure the Company's economic interest
- Contribute to feeding and securing the Individual referential and the follow-up of commercial incidents system (FIDELIO)
- Keep track of received E-mails, fax and phone calls
- Investigate into the departments concerned by the claims
- Reply to customers via the Customer Relations information system in compliance with the service standards


Requirements:

- University Degree.
- Excellent customer service orientation.
- Good communication skills.
- Patient, hard-working, able to work under pressure.
- Be computer literate.
- Experience in servicing / travel industry/ foreign airline is a plus.
- Fluent in English, Cantonese and Mandarin. French is a plus.

Application process:

We offer a competitive remuneration package and full range of benefit. Interested parties please send your application (CV with a photo and cover letter in English stating your expected salary) by e-mail to:

mail.job.application.china@

Applications which do not meet the above requirements will not be considered.