Guest Service Agent 

宾客服务助理

 DukeKunshan University – Conference Center Hotel

昆山杜克大学——会议中心酒店

                                                                                        Job Description

职位描述

DukeKunshan University Conference Center Hotel is designed to bring together the bestof West and East, creating opportunities for business and government leadersfrom across China and around the globe to interact and learn throughconferences, seminars, training sessions and private meetings.

昆山杜克大学会议中心酒店旨在汇聚中西方精粹，通过举办学术会议、研讨会、培训班及私人会谈等为中国及全球商业、政府领导人创造相互交流和学习的机会。

DukeKunshan University Conference Center Hotel locates near the beautiful YunchengLake, bordering Shanghai, a large international metropolis, to its east andSuzhou, with the high-speed train reaches Shanghai and Suzhou within 20minutes. With exceptional facilities in a tranquil setting, close ties toleading corporate education providers, and superior meeting planning andon-site services, the Duke Kunshan University Conference Center will be afull-service meeting and executive education center featuring:                       

• 197 guest rooms and 20suites

• Meeting spaces, classrooms and teamrooms to accommodate large and small groups

• On-site dining facilities and catering

• Lounge, business center and FitnessCenter

  昆山杜克大学会议中心酒店毗邻环境优美的阳澄湖畔，东接上海这个国际化大都市，与苏州相近，交通方便快捷，通过高铁到达上海或苏州等周边大城市仅需20分钟。以高星级标准建造的会议中心内设施一流，宁静宜人，拥有卓越的会议策划和现场服务团队，是各种高等级会议和企业高级管理人员培训的上佳选择。会议中心提供一系列的全面服务，包括：

  ?            197间客房和20间套房

  ?            可容纳多种规模的会议室、教室和团队活动室

  ?            餐饮及宴会服务

  ?            休闲厅、商务中心及健身中心

   

   

  JobTitle:                                               GuestService Agent

  Dept:                                                      FrontOffice

  ReportsDirectly to:                          GuestService Manager

   

  职位名称：宾客服务助理

  所属部门：前台部门

  汇报人员：客服经理

   

  OccupationalSummary:

  职位概述：

  GuestService agent is responsible for guest services by helping them check-in andcheck-out in daily bases, collect guest information for guests coming toConference Center Hotel.

  宾客服务助理负责客户服务，帮助客户登记入住和退房，收集前来会议中心酒店的客户信息。

  Rolesand Responsibilities:

  角色和职责：

   

• Perform accurate check-ins and check-outs of guest daily

• Always greet guest in a friendly andprofessional manner to Conference Center Hotel’s standards (i.e. accompanyguests for hotel introduction)

• Listen to guest’s complaints orconcerns and resolve their issue in a timely manner

• Handover job to other shifts byattending regular meeting

• Responsible for a cash float throughoutyour shift and ensuring it balances correctly at the end of shift

• Other duties as assigned

• 准确进行日常的登记和退房

• 接待宾客态度友好，举止专业，符合会议中心酒店的各项要求准则（比如陪同介绍酒店）

• 倾听客户的需要以及不满，及时解决相应问题

• 轮班参加常规会议

• 在整个轮班期间负责备用零钱，轮班结束后确保结余的准确性

• 其它委派的任务

   

   

  JobQualifications:

  岗位资格：

   

       CharacteristicsRequired   所需品质     

1. Personal

          个人方面

Neat uniform and clean &professional personal appearance  

制服干净整洁&个人表现专业              

1. Degree   学历      

    College degree preferred or equivalenttraining

    最好本科毕业或者受过相应的训练              

2. Languages 语言

    Excellent English oral communicationskills  

    熟练的英语口语沟通技巧               

3. Skills   技能       

   Good communication skill and strongteam work  

    沟通能力强，有团队合作精神             

4. Others   其它       

    Able to work on shifts(weekends & holidays) 

   可以适应轮班工作（周末和节假日）  

5. 【该岗位由第三方公司雇佣】

6. 申请流程：请将简历发送至dkurecruit-confcenter@
   提醒：只接受发送至 dkurecruit-confcenter@ 的简历，通过其他渠道的申请将不被考虑。