[上海]埃克森美孚（中国）投资有限公司

职能类别:大学/大专应届毕业生

Technical Help Desk Engineer works as the front line lubricant business contact for technical information, guidance and support for customers, distributors, field sales force and business partners. Technical Help Desk covers full lines of business, including Passenger Vehicle Lubricants, Commercial Vetches, Industrial, Marine, Aviation, base stock and specialties.

Job Responsibilities:
-Provide professional product and application technical advice to lubricant hotline customers, distributors and internal staff to achieve customer satisfaction and retention 
-Identify and generate sales leads to Sales team for new business opportunities
-Assist with the interpretation of Used Oil Analysis results for customers.
-Handle customer complaints by following product quality incident handling process.
-Maintain records of calls into archive database and conduct periodic call analysis
-Maintain product reference tools and knowledge management database
-Provide timely feedback on market trend and insights from customer calls to Sales, -Marketing and Technical functions
-Assist to conduct product technical training for both internal and external audience as required
Requirements
1.Bachelor or Master Degree holders in Mechanical/Chemical Engineering or equivalent.
2.Be passionate in maximizing customer satisfaction through professional customer service and technical solution.
3.Excellent interpersonal communication and team working skills and capacities
4.Able to communicate clearly and concisely both verbally and in written(e.g. email)
5.Desire to learn and develop technical knowledge and expertise
6.Fluent in both oral and written English
7.Proficient computer skills for office efficiency

公司名称:埃克森美孚（中国）投资有限公司 公司类型:外资（欧美） 公司介绍:   埃克森美孚是全球最大的油气上市公司，以技术和创新满足世界不断增长的能源需求。埃克森美孚拥有行业领先的资源储量，是全球最大的炼油商和石油产品销售商，其化工公司是全球最大的化工公司之一。    埃克森美孚在中国的历史始于1892年。目前，埃克森美孚在中国拥有大约1300名员工，参与中国能源行业诸多领域的业务，包括勘探、天然气营销、炼油、化工、润滑油销售和服务以及成品油销售。埃克森美孚对中国有着长期的承诺，希望以其产品、技术、与中方的合作以及投资为满足中国的能源需求做出贡献。    加入埃克森美孚，感受令人动心的职场生活。 ExxonMobil, the largest publicly traded international oil and gas company, uses technology and innovation to help meet the world’s growing energy needs. ExxonMobil holds an industry-leading inventory of resources, is the largest refiner and marketer of petroleum products, and its chemical company is one of the largest in the world. ExxonMobil’s history in China dates back to 1892. At present, ExxonMobil has about 1,300 employees in China and is engaged in many aspects of China’s energy industry, including exploration, gas marketing, refining, chemicals, lubricants sales and services and fuels marketing. ExxonMobil has a long-term commitment to China. We expect to help provide for China’s energy needs through our products, technologies, partnerships and investments. ExxonMobil is a dynamic, exciting place to work. Join us now！