EY RESPONSIBILITIES
主要职责:
1.Assist COM/ Supervisor to drive center operational and service excellence, creating a customer-focused service organization, where customer can enjoy their learning experience at an EF center.
协助服务运营经理/服务主管提高运营效率和服务质量、营造一个以客户服务为导向的工作环境，从而提高客户在EF中心的学习满意度。
2.Responsible for student’s satisfaction, Student Lifecycle Management service coverage for assigned students, and exceptional cases handling (eg. complaints, refund).
负责中心学生满意度，完成自己所负责学生学习周期管理的服务覆盖率，以及处理投诉或退款等特殊案例。
3.Accurately execute company standard student lifecycle system for assigned students, eg. set up student’s personal study plan (PSP), and follow up with student on an on-going basis through multiple communication channels.
按照公司标准的学生学习周期管理服务流程，对自己所负责的学生进行相应的跟进。例如：制定学生个人学习计划，并能通过多种沟通渠道持续地跟进学生。
4.Improve customer’s experience by delivering relevant service programs targeted at different customer segmentation to satisfy their service needs; and be able to adjust service program delivery per student’s study progress.
针对不同类型客户的服务需求，提供相关的服务项目，从而提高客户的整体体验；根据学生的学习进展及时地调整服务项目。
5.Collaborate with Course Consultants and Trainers to contribute to the growth of center net internal revenue, including course renewal, upgrade and referral.
配合中心课程顾问和培训师促进中心净内部收入的良性增长，包括课程续约、升级和推荐。
6.Create pleasant physical environment and excellent English learning atmosphere.
营造舒适的中心学习环境和良好的英语学习氛围。
Qualifications/Requirements:
职位要求
1.Undergraduate degree (or above), English major preferred
大学本科以上学历， 英语专业优先
2.Customer focused and detail-oriented
良好的服务意识，关注细节
5.Strong communications skill
良好的沟通技能
6.Good team player in a multi-cultural environment
在多文化环境中有良好的团队合作意识
简历投递邮箱: gary.zhaozz@
联系方式：0371—55673370；15638827411
郑州总校地址：花园路红专路交叉口南50米路西郑花大厦三楼英孚教育
乘车路线：乘坐地铁1号线转2号线黄河路站D口出向北步行500米；乘坐公交车B2路花园路站下车向南步行500米。