[深圳]美世咨询（中国）有限公司

职能类别:大学/大专应届毕业生

JOB DESCRIPTION
Benefit Administrator – Flex Contact Centre
This role is to help Mercer’s Flexible Benefits clients to perform daily administration activities and response their employees inquires through email and phone call
Responsibility
-Answer incoming calls professionally based on the guideline, and resolve enquiry within service level agreement
-Handle email enquiries properly within service standards agreed
-Perform follow up work in relation to the above as and when required, and coordinate with internal colleagues, consultants and/or insurance companies for complaint case handling
-Summarize the client call report or enquiry category report on a monthly basis
-Contribute to team performance by actively participating in team meetings, assisting other team members as required and providing constructive feedback on issues as they arise
-Provide cross team supports as and when required
-General housekeeping, e.g. proper filing of client information, inputting call log/preparing call volume statistics, etc.
Requirements
-Bachelor's degree or above, preferably majoring in HR, Insurance or English
-Minimum 1 year customer service experience in the area of employee benefits, insurance, shipping & Logistics or banking services, excellent graduates can be considered
-Good interpersonal communication skills, strong customer service sense, ability to communicate effectively and courteously with diverse individuals and situations
-Self-motivated, be able to learn fast and work independently
-Teamwork spirit and have high sense of responsibility
-Basic knowledge about insurance products and employee benefits will be a plus
-Proficient English spoken and written skills
-Fluent in Cantonese is a MUS

公司名称:美世咨询（中国）有限公司 公司类型:外资（欧美） 公司介绍:美世是一家全球领先的咨询公司，提供咨询、外包和投资服务，拥有超过25000名全球客户。美世顾问帮助客户最大限度的提高其员工健康、福利和退休计划的绩效，并在管理成本的同时优化劳动力表现。美世还提供客户化管理、技术和总体福利外包解决方案。美世的投资服务包括全球领先的投资咨询、退休计划的设计和管理以及多管理人的投资管理。美世拥有超过17000名雇员，分布于40多个国家，形成全球网络，确保提供给客户整合的全球解决方案，满足其希望建立全球策略和程序的愿望，同时允许灵活性，以适应当地文化、法律和监管要求。我们在当地的专业人士也可以为中型企业服务并解决具体国家的问题和机遇。该公司是Marsh & McLennan Companies, Inc的全资子公司，后者已在纽约、芝加哥和伦敦的证券交易所上市，股票代码：MMC。 美世于1995年进入中国，目前在北京、上海、广州、深圳、南京、大连、香港和台湾设有8家分支机构，咨询顾问超过350人。美世的顾问具备超过10年的在华咨询经验，在中国拥有超过3,000多家大型客户。美世通过与国有、民营及上市企业广泛的合作，在业内积累了极高的声誉。 Mercer is the global leader for trusted HR and related financial advice, products and services. In our work with clients, we make a positive impact on the world every day. We do this by enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce. Mercer has more than 15,000 employees serving clients in over 180 cities and 41 countries and territories worldwide. As a wholly owned subsidiary of Marsh & McLennan Companies, Inc., we can also provide access to the complementary services of our sibling companies, Marsh, Kroll, Guy Carpenter and Oliver Wyman. Please apply by confidential email to careers.sh@, attention to the Human Resources Manager with full resume.