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Responsibility
-Manage ongoing support and client relationship by providing a broad range of administrative/operation support to employee benefits accounts within service standards as agreed from time to time, e.g. enrollment, renewal bill, work life events processing, underwriting, etc.
-Communicate with client, consultants and insurance companies in relation to the client's employee benefits scheme including activities described above and ad hoc client requests. Respond timely to client's enquiries regarding concerns related to benefits and employee benefit schemes.
-Participate in operation projects e.g. give feedback on new processes / operation models / controls, UAT on new reports, etc., and implement agreed process / procedures
-General housekeeping, e.g. keeping proper record of client information
Requirements
-Bachelor degree, preferably majoring in Human Resources Management, Insurance or related fields.
-Some year experience in the area of employee benefits, insurance claims/ payroll operations or insurance administration etc is a plus but not a must
-Self-motivated and able to work independently
-Ability to prioritize, meet tight deadlines, and handle multiple tasks in a demanding work environment
-Strong attention to details and accuracy
-Strong communication & customer service skills
-Strong logical thinking and data-handling capacity
-Bachelor's degree or above, preferably majoring in HR, Insurance or English
-Minimum 1 year operations experience in the area of employee benefits, insurance, or outsourcing services
-Self-motivated and able to work independently
-Ability to prioritize, meet tight deadlines, and handle multiple tasks in a demanding work environment
-Strong attention to details and accuracy
-Strong customer service skills
-Excellent EXCEL skills an added advantage
-Fluent in written & spoken English, Mandarin and Cantonese