[青岛]必维申美商品检测（上海）有限公司

职能类别:客服专员/助理

Duties & Responsibilities

- Prepare daily summary per client request or PAID

- Tracking sample arrival and follow up communication with submitter if any

- Assistant CS to prepare answer to client like testing status check, sample check.etc.

- Common query answer to clients, Including  retailers, vendors and factories. For non-technical

- Instruct client how to apply for testing, fill in the form, prepare the related document and sufficient sample, make special note etc.

- Quotation follow up, understand the need of client, and ensure quotation be sent out in time and follow up query answer

- Testing follow up, work with operation team to confirm basic sample information/document or additional sample sending with submitters .  If PAID clarification is concerned , should rise to CS check with  global Program Manager.

- Good use BVLAB to run summary for self check and job status control,like General 52

- Testing request form check, to make sure follow PAID or general requirement.If not,follow up with submitter to update

- Pending items push, daily check for all pending items and make sure push answer/update within required time

- Cooperate with operation team to give exact due date of testing to clients,  to ensure catch up client’s schedule.

- Cooperate with Invoice team to make sure exact invoice sending/delivery or posting to website.

- Familiar with PAID of each program, understand every step requirement

- Cooperate with operation team to arrange sample return per request or PAID

- Support BD team on discount discussing or payment push

- Other job assigned by N+1

Skills & Requirements

- Good Communication skill, negotiation skill appreciated

- High Responsibility taken

- Must have positive thinking and action

- Patient and willing work under big pressure

- Good Team player

- Fluent English both oral and writing

- Open mind, easy and initiative to learn

- Good at word, excel and lotus Notes using

Education & Experience

- Bachelor or above

- With concept of testing area, know the supply chain

公司名称:必维申美商品检测（上海）有限公司 公司类型:外资（欧美） 公司介绍:必维国际检验集团成立于1828年，是测试、检验和认证服务的全球领导者。必维通过提供全球领先的服务来帮助客户应对在质量、健康、安全、环保和社会责任方面不断增加的挑战。 2014 年营业额: 41.7亿欧元 66,500 名员工, 14000 个办公室和实验室, 遍布140 个国家, 400000 客户八大业务均居全球领先地位,获得900 多个专业资质和国家认可资质, 必维国际检验集团是泛欧证券交易所（巴黎）的一家上市公司（股票代码：BVI） Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.