花旗银行招聘Applications Support Intmd Analyst

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Applications Support Intmd Analyst

Business & Technical Description

GSM is the one of the most profitable business in investment banks. Securitized market is the fixed income market based on the securitization of asset-backed mortgages, therefore has a great rely on technology for risk calculation.
GSM applications are to serve GSM business for trading, reporting, risk management and sales management. They’re a serial of applications which includes trade capture, reference data management, risk calculation and reporting. Technically they are mainly wintel platform based. It is a traditional C/S model with database as data storage. Some reporting modules are using reporting framework such as SSIS/SSRS. Reference data applications are utilizing latest technology such as big data and machine learning.

Key Responsibilities

BAU Production Support

Application Monitoring: Ensures application are running fine with an end-to-end monitoring, utilizing automated monitoring solution.
Data Quality: Proactive monitor data quality to ensure in-time, accurate data.
Troubleshooting: Resolve issue either spotted by monitoring or reported by user before causing business impact.
User Request: Fulfil business users’ request when needed.
Change Management: Involve in the whole release lifecycle including pre-release review, release implementation, post checkout, post-release review and track. Weekend work will be required and comps leave will be given.
Incident and Problem Management: Involve in the whole lifecycle of outage management, including troubleshooting, communication, escalation and post-incident review.
COB: Regularly involve in COB for both application level and module level.
Ticket and Knowledge Base: Accurately tracking all work in tickets as well as maintaining knowledge base is required.

Stability and Efficiency Improvement

Proactive review all daily work to raise improvement opportunities.
Independently, or drive a group of people, to work on improvement projects.
Being able to coordinate different people from different team, ask help from stakeholders if needed.
Being able to resolve complicated technical problem, by both technical mean such as coding or scripting, as well as non-technical mean.

Working Model

Follow-the-sun model. APAC team will cover 12 hours a day, 5 days a week. Individual will still work for 8 hours a day, either early or late shift.
Weekend work will be needed and comps leave will be given. Work on public holidays will be needed and will be paid according to the law.
Work with your partner L2 team in NAM. Work with L1 team in EMEA and NAM.
Collaborate with development and QA team globally, including Shanghai.
Travel is not required.

Skill & Other Requirement

Technical Skill Requirement
Expertise wintel platform. A good understanding of windows at a non-SA level.
Expertise SQL skill. Being able to read and write PL/SQL would be a plus.
Expertise automated monitoring.
Familiar with automation tool such as python, powershell. A good experience on scripting or coding would be a plus.

Support Experience Requirement

Skill & Other Requirement

Technical Skill Requirement

Expertise wintel platform. A good understanding of windows at a non-SA level.
Expertise SQL skill. Being able to read and write PL/SQL would be a plus.
Expertise automated monitoring.
Familiar with automation tool such as python, powershell. A good experience on scripting or coding would be a plus.

Support Experience Requirement