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ESSENTIAL JOB RESPONSIBILITIES:
1. Provide pre-sales technical support to Cisco internal customers via telephone, e-mail,web, and chat
2. Provide pre-sales technical support for Cisco external customers
- addressing and processing customer inquiries and issues
- documenting and communicating actions taken for customer inquiries to support
(including part numbers, pricing, product availability, licensing, features,
functionality, promotions, software and hardware specifications, and initial
configuration assistance, compliance, services, etc.)
- baseline inquiries for other Cisco services, to determine proper case routing
Requirements:
?Diploma / Degree Holder in IT, Computer Science or relevant discipline
?Strong foundation in networking and IT security
?Hands-on with the implementation of or administration of networking devices like firewalls (Huawei, Cisco, Juniper, Checkpoint etc), routers, switches and load balancers.
?Candidate with Systems or Networking related certification will be an advantage.
?Candidate with networking related certification - CCNP and above