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Division-BU:China Service (中国服务团队)
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Position Summary:
Provides installation, repair, and application support for China customers.
Essential Functions:
-Provides technical services, including installation, preventative maintenance, validation and application support; documents activities performed utilizing the required format.
-Provides summarized regular repair reports to line manager.
-Resolves customer concerns and complaints.
-Interacts with team to resolve technical problems in installation and service.
-Designs and provides new product and application training for customers.
-Translates text for user manuals and China website.
Minimum Requirements/Qualifications:
-Bachelor’s degree (Major in Electrical, Chemical, Instrument or Environmental), Master is preferred.
-Good communication and service attitudes.
-Familiar with Laboratory Equipment.
-Good IT software knowledge, Good English Skills in both Written and Spoken.
Non-Negotiable Hiring Criteria:
-Must be able to travel frequently within China on business trips.
-Must possess a professional appearance and presentation/training skills.
-Must be able to function independently, be self-motivated and yet be part of a team.
-Must possess strong communication skills both verbal and written to communicate directly with end users and share technical information and to document services provided.
-Must possess strong organizational skills to meet deadlines and service customers in a timely manner.
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.