[重庆]重庆市外商投资促进中心

welcome to a world where ambitions fly high

from experienced pilots to dynamic professionals embarking on new careers, qatar airways is searching for talented individuals to join our award-winning team.

we take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

we offer competitive compensation and benefit packages and doha based employees receive a range of allowances and enjoy a tax-free income.

公司现诚聘电话客服，一经录用，待遇从优。

about your job:

we are looking for customer services agent with a natural flair of delivering unforgettable service at our qatar airways customer contact centres located chongqing (china).

as a customer service agent you will provide service excellence to qatar airways customers through telephone, email and fax and optimise passenger satisfaction. your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.

岗位职责：

1、通过电话、邮件、传真等方式与客户沟通，为客户提供优质满意的服务；

2、主要负责机票的预定、改签；

3、负责机票报价，讲解相关运输规则；

4、发布机票信息，处理退票相关事宜等。

about you:

you must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills.

you must hold at minimum your high school certificate. ideally you will have knowledge of amadeus reservation program and experience in airline or hospitality industry. if you have previous experience in reservations and ticketing we would be very interested to hear from you.

we certainly want to speak to you if you are bi-lingual in english and cantonese! you must have a strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions means that you are the right person that we are looking for!

岗位要求：

1、学历：全日制本科及以上（可接受应届毕业生）；

2、性格开朗，具有良好的沟通技巧和语言表达能力，有较强的服务意识；

3、有航空公司或酒店相关工作经验者优先；

4、良好的英语听说读写能力，具备英语和广东话双语能力者优先。

应聘所需资料：

1. resume / cv 简历

2. passport-size photograph 照片

薪资：4500-6000元/月 年终双薪 五险一金 带薪年假

注：请将个人简历等资料投递至：443160311@，并注明“卡塔尔航空 电话客服”。

联系人：陈老师 89019487