[重庆]重庆嘉发投资管理有限公司

1.     

Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person

behind the guest.

积极的工作，友好的为客人提供服务。

2.       

Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.

积极参加所需的各种培训，提高工作能力。

3.     

Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.

致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。

4.     

Takes an active role in the team, ensuring effective communication and working as a team in order to reach goals and targets.

在团队中起到积极作用，有效的沟通，确保达到目标。

5.     

Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.

为顾客提供热情服务，让他们有回家的感觉。

6.     

Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonors and Frequent Flyer Number enquired about, and method of payment secured.

登记客人，确保客人信息完整填写并确认，按照希尔顿荣誉会员和飞行里程会员的要求服务和发展会

员，同时确认付款方式。

7.     

Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.

将客人送至客房，介绍客房布局，确保行李及时递送等。

8.     

Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.

采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客服务经理。回访客人，确保客人对

解决方法满意。