广东北电通信设备有限公司

Responsibility:The NTS engineer will provide centralized technical support of Nortelnetworks Enterprise Data products to Channels and end users. Provide in
-depth post sales technical support services to both internal and external Nortel Networks customers, partners and resellers by performing a combination of debugging, problem duplication and testing. Technical management of call and case escalations. Analyse, Document and rectify customer problems.•Solve customer or channel’s technical problem of Nortelnetworks Enterprise Data products •Provide support to customers to meet our committed service level agreement•Manage technical problem escalation to GNPS and drive for solution of complex technical issue•The Network Support Engineer is empowered to take appropriate action to resolve customer situations in a timely manner •Works within existing procedures and policies to complete assignments.Requirements:•Bachelor degreed from Electronic / computer science or network engineering•Knowledge of Nortel Networks products(BayRouter, Passport 8600/1600, Contivity VPN, Alteon Application switch, Alteon Switched Firewall, BayStack etc…).•Knowledge of most Layer 2 & 3 protocols including but not limited to TCP/IP, IPX, SNA, ATM, Frame Relay and ISDN•In
-depth Analytical & Problem Resolution skills.•Can resolve complex problems with little or no guidance across many technologies.•Understand, analyse and document problems and action plans.•Ability to provide creative solutions to customer problems.•Excellent documentation & communication skills•UNIX, DOS & NT experience preferred but not essential.•Excellent customer service attitude.•Fluent in English is a must, including speaking and listening.