- 工作地点：广州
- 职位：ENTS Support Engineer (Voice)(Work Location: Guangzhou)
- 信息来源：中华英才网
说明：
Responsibility:The NTS engineer will provide centralized technical support of Nortelnetworks Enterprise Voice products to Channels and end users. Provide in此信息由中华英才网审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者中华英才网核实，并请同时联系本站处理该转载信息。
-depth post sales technical support services to both internal and external Nortel Networks customers, partners and resellers by performing a combination of debugging, problem duplication and testing. Technical management of call and case escalations. Analyse, Document and rectify customer problems.•Solve customer or channel’s technical problem of Nortelnetworks Enterprise Voice products •Provide support to customers to meet our committed service level agreement•Manage technical problem escalation to GNPS/Design support and drive for solution of complex technical issue•The Network Support Engineer is empowered to take appropriate action to resolve customer situations in a timely manner •Works within existing procedures and policies to complete assignments.Requirements:•Bachelor degreed from Electronic / computer science or network engineering•Can resolve complex problems with little or no guidance across many technologies.•Understand, analyse and document problems and action plans.•Ability to provide creative solutions to customer problems.•Knowledge of Nortel Networks ES Voice products (Meridian, CS1K, MCS 5100, BCM/NorStar, Callpilot, Contact Center solution…).•Knowledge of IP data products, understanding of Voice over IP and SIP protocol•In
-depth Analytical & Problem Resolution skills.•Excellent documentation & communication skills•UNIX, DOS & NT experience preferred but not essential.•Excellent customer service attitude.•Fluent in English is a must, including speaking and listening.
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