- 工作地点：北京
- 职位：IT-- Integration Support Specialist
- 信息来源：中华英才网
说明：
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· 3:rd line Incident & Problem Management.
· Proactive and Corrective Application Management.
· Participate in smaller demands and change request.
· These positions will be mainly B2B related.
· User support. General support users and super-users on how to use the systems in an efficient way and according to rules and recommendations when applicable. Support to the Help Desks to increase the ratio of incidents solved directly by the Help Desks.
· Incident analysis and resolution. Receive incidents from the Help Desks, analyze and resolve incidents. Bug fixing / programming can be included (function area dependent), this is further described in the individual competence profiles. When an incident can’t be resolved by the Second Line Support, it should be reported/escalated to the Third Line Support.
· Create reports. Create standard and special reports based on specifications or dialogue with Super Users.
· Set-up and changes of user access levels (role based).
Requirements Knowledge Requirements:
· WPG
· WBI ICS, WMB or equivalent
· IBM MQ Series 5.3 or equivalent
· J2EE
· Good written and spoken English
· General IT Infrastructure in particular network, security certificates, and Windows 2003 Server
· Service minded
Nice To have:
· Knowledge of EDI
· WDI
· RosettaNet
· eSQL
· SAP Integration relevant experience / knowledge
· Understanding Supply Chain Management
· Understanding ITIL processes.
· Understanding Integration framework
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