- 工作地点：北京
- 职位：IT--PLM Support Specialist
- 信息来源：中华英才网
说明：
Responsibilities The Second Line support will mainly deal with: 此信息由中华英才网审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者中华英才网核实，并请同时联系本站处理该转载信息。
· User support. General support users and super-users on how to use the systems in an efficient way and according to rules and recommendations when applicable. Support to the Help Desks to increase the ratio of incidents solved directly by the Help Desks.
· Incident analysis and resolution. Receive incidents from the Help Desks, analyze and resolve incidents. Bug fixing / programming can be included (function area dependent), this is further described in the individual competence profiles. When an incident can’t be resolved by the Second Line Support, it should be reported/escalated to the Third Line Support.
· Create reports. Create standard and special reports based on specifications or dialogue with Super Users.
· Set-up and changes of user access levels (role based).
Requirements · A general understanding of PLM, Product Lifecycle Management, as a concept
· Good knowledge about MatrixOne (or other PLM products), Web Logic and RMI
· Good communication skills in English, both spoken and written
· Good programming experience in Java (JSP), MQL and TCL
· Knowledge of project management
· Knowledge of ITIL processes
· Strong initiative and service minded
· Good listener and communicator
· Accomplish goals and objectives through teamwork
· Ability to work in a self-directed environment
· People oriented
Nice to have:
§ Good spoken and written Japanese
一个人可以失败很多次，但是只要他没有开始责怪旁人，他还不是一个失败者。 -- 巴勒斯 ，bbs.yingjiesheng.com，
