- 工作地点：上海
- 职位：Customer Service Representative (CS)
- 信息来源：中华英才网
说明：
Responsibilities:此信息由中华英才网审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者中华英才网核实，并请同时联系本站处理该转载信息。
Responsible for making sure our members’ happiness and comfort in using our service and share useful information with the company for improvements in the service and contribute in business decision makings.
Replying and fulfilling members’ requests and questions:
• Fulfill member’s requests/questions and notify them within 24 hours each day.
• Coordinate with respective department (mostly technical team) to solve problems for members.
• Coordinate with overseas offices as necessary to solve any problems of members worldwide.
Share information for better services and business decisions:
• Make sure smooth daily operation and create daily reports.
• Regularly check sites and inform person in charge to ensure uninterrupted services.
• Create monthly report to systematically share statistical data and highlight any unusual trend/incidences and give suggestions/convey members’ wishes for service/business improvements.
Requirements:
• Native Chinese speaker with fluency in English (CET6 or equivalent)
• Computer literate (Word, Excel and PowerPoint)
• Work 5 days per week. Take a day off on weekdays for the work on weekends.
• Responsible and team worker.
Special benefits:
We provide English classes to our staff (beginner, intermediate, advance and conversation classes). All employees are welcome to enroll into the classes.
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