[上海]福特汽车金融（中国）有限公司

职能类别:其他

General Statement

As the specialist of assigned applications, ADST (Application Development Support Team) Analysts provide day-to-day supports to end users (both FAFC employees and dealer users) in terms of business process issues relating to the systems.

Key Duties

? Following standard support process, provide day-to-day support to system-related issue, problem analysis, provide solutions or represent users to report the problems to application IT teams and work with IT teams to deliver solutions

? Work with business to identify opportunities of efficient and effective changes in business system to meet business requirements.

? Collect change requests from business on regular basis, align the requests within the company, and then raise change requests to responsible IT teams following standard process

? Represent location to attend IT Liaison meeting, keep track of the outstanding change requests raised from location and ensure they are tended

? Work with business and IT teams to finalize business specifications, to ensure IT teams fully understand the business requirement while business fully confirm the proposed change scope

? Conduct or take the lead role in business validation activities, provide training, roll out

? Ensure that all control change management steps are completed prior to implementation of any changes

? Work with CoE team and L&D team to ensure procedures and job-aids are updated to reflect correctly the system functionality

? Provide support to regular systems or server maintenance tasks in terms of business verification task after maintenance

? Develop knowledge transfer documents and ensure that they are maintained & current

? Work with other departments to help deliver new products or new processes

Requirements

• University graduate with Management Information System, Business Administration or Finance preferred

• Professional, confident and non-confrontational negotiation skill with dealers and customers

• Strong communication skills, good team player and and ability to work under stress

• Logical thinking and analytic ability / skills

• Good organizational and administration skills

• Good written and verbal English language skills

• Good customer service mindset

• Good written and verbal communication skills in both English and Chinese

Good interpersonal skills, able to work with people with different backgrounds

公司名称:福特汽车金融（中国）有限公司 公司类型:外资（欧美） 公司介绍:福特汽车信贷有限责任公司 作为全球领先的专业汽车金融公司之一，福特汽车信贷有限责任公司为福特经销商和个人客户提供金融产品和服务，支持福特汽车公司在全球范围内的产品销售和业务发展。福特信贷成立于1959年，是福特汽车全资子公司。 福特汽车金融（中国）有限公司 福特汽车金融(中国）有限公司是福特信贷在中国的全资子公司。自2005年成立以来，福特金融亦致力于支持福特品牌汽车在中国的销售，服务网络覆盖全国300多个城市。2014年，随着林肯品牌登陆中国市场，福特金融成立林肯汽车金融服务团队为林肯经销商和客户提供专属汽车金融产品和服务。 更多详情，请登录 ww***.cn[点击查看]