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Assistant to query answer to clients, including retailers, vendors and factories. Both non-technical and basic technical questions.
Instruct clients how to apply for testing, fill in the form, prepare the related document and sufficient sample, make special note etc.
Assistant to evaluate the capability of the lab according to TRF as well as evaluate TAT required.
Respect and apply the test assignment correctly according to requirements of the client. Evaluate if the received sample complies with the test requirement/scope.
Sample in problem follow up, and reach submitter to clarify if any problem.
Follow up Quotation, understand the need of clients, and ensure quotation to be sent out in time and follow up query answer.
Cooperate with labs/report team to ensure report TAT, to ensure catch up client’s schedule.
Assistant to review the draft report to ensure the accuracy, send official reports to clients or posting to website.
Cooperate with labs or technical teams to give client professional advice on testing explanation or improvement.
Support invoice team to make sure exact invoice sending/delivery or posting to website.
Familiar with PAID, protocol of related programs and take charge of implementation correctness.
Cooperate with labs to arrange sample return per request or PAID.
Good use BVLAB to run summary for self-check and job status control.
Assistant on summary preparation per client requirement.
Support BD team on discount discussing or payment push.
Be sensitive to potential risk, point it out before occur.
Other job assigned by N+1.
Provide feedback to N+1 timely in regard to processes and recommendations for improvements.
Awareness of HSE policy.
Comply at all times with all applicable legal requirements, BV Group HSE Policies and procedures, client’s HSE procedures and practices.
Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/supervisor.
Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.
Report immediately any HSE incident and cooperate in investigation.