[昆山]昆山杜克大学

职能类别:信息技术专员

Position Overview:

Provide operational support and management of SIS PeopleSoft applications and services hosted externally by Oracle. Ensure operational support, availability and optimal configuration of hosted applications, services and systems. This includes, but it not limited to, PeopleSoft Cloud Recruiter, and Cloud Student Engagement. Support includes change and process management of software application releases for systems developed by development teams, administration and management of hosted environments and installation, patching, upgrades & maintenance for software products.

Reports to:

Director - DKU Information Technology

Essential Duties:

• Coordination with vendor for updates and patches to the application

• Ensure application system releases are managed to agreed change and release management procedures

• Work with relevant technology teams to ensure a well-managed and structured release process
• Troubleshooting, performance tuning and optimization of Database Technologies
• Enhancing the database architecture, security, index optimization, capacity management in order to handle anticipated website traffic/database growth
• Provide analysis for new product tools and releases
• Ensure system support, maintenance and change is carried out in line with agreed Technology standards and protocols
• Ensure system availability, particularly during business critical timeframes, operates within agreed Service Level Agreements
• Ensure appropriate levels of systems documentation are maintained
• Liaise with 3rd party hosting and development partners and software vendors for product management and issue resolution
• Participation in meetings as required
• Participate in an on-call (off-hours) rotation with other staff

• Other tasks as assigned.

• University employees' job responsibilities will continue to expand in scope and depth as the University grows in size and complexity in its programs.

Qualification:

EDUCATION

• BA or BS in Computer Science or related field preferred), or an equivalent combination of education and experience

• 3 years ERP System Administration experience required.

EXPERIENCE AND TECHNICAL SKILLS

• Requirements analysis, technical specification and design

• Proven problem solving

• Adherence to best practice change and release management procedures; experience of working with the ITIL framework

• Experience working within a highly organized and structured technology environment

• Excellent written & verbal communication plus presentation skills

• Competent at multi-tasking, prioritization and ability to manage own time

• Excellent customer-facing skills

• Ability to work across conflicting priorities while continuing to manage customer expectations

• Experience in networked, multi-platform, heterogeneous environment

• Common PC and networked applications, programming languages

SOFT SKILLS

• Time management and organization

• Excellent communication: Verbal and written, technical and non-technical

• Written analysis and evaluation

• Teamwork

• Self-motivated and goal-oriented

• Excellent interpersonal and interview skills

• Ability to learn and adapt to new technologies

• Independent worker, yet able to take direction from management and provide regular status

Application Process: Please submit cover letter and CV to DKUrecruitment@

Please note: DKU will ONLY accept applications received through DKUrecruitment@ Applications sent by other means will NOT be considered.

公司名称:昆山杜克大学 公司类型:非营利组织 公司介绍:Duke Kunshan University is a Sino-American partnership of Duke University and Wuhan University to create a world-class liberal arts and research university offering a range of academic programs for students from China and throughout the world. A non-profit, joint-venture institution, Duke Kunshan University was granted accreditation approval by China’s Ministry of Education in September 2013 and welcomed its inaugural class of students in August 2014. With the goal of spearheading the future of higher education, Duke Kunshan University is influenced and informed by both Chinese and American traditions of higher education. The shared vision of Duke University and Wuhan University is that Duke Kunshan will help address the changing needs of global higher education. Their rich heritage inspires Duke Kunshan University to pursue academic excellence and integrity and to apply classroom knowledge in service to society. Duke Kunshan University delivers academic programs designed to address society’s future needs through a curriculum based in the liberal arts tradition and a commitment to problem-based learning that challenges students to apply their knowledge during the learning process. As an international, intellectual community that encourages diversity, openness and creative learning, Duke Kunshan University welcomes outstanding students and faculty from around the world who contribute diverse perspectives and experiences to this global learning environment. The university’s innovative academic programs inspire students to master academically rigorous course work, generate new ideas and develop creative solutions to the world’s challenges, preparing them not just for careers in specific fields, but to become globally sophisticated leaders and citizens. Duke Kunshan University is governed by an independent Board of Trustees and operates under a set of guiding principles that are consistent with those of world-leading universities. Administrative operations are in the charge of the university leadership team, headed by the Chancellor and the Executive Vice Chancellor. Liu Jingnan, Duke Kunshan’s Chancellor, is a distinguished scientist, the former president of Wuhan University and a member of the Chinese Academy of Engineering. Denis Simon, the Executive Vice Chancellor, is a long-time expert on U.S.-China bilateral science and technology relations and a member of the U.S. Experts Group within the U.S.-China Innovation Dialogue. Duke Kunshan University is a place for learning, living and growing, in a setting that encourages the pursuit of knowledge within and beyond the classroom. The City of Kunshan is located in close proximity to both Shanghai and Suzhou, two of the largest and most developed metropolitan areas in China. Connected to both by high-speed rail and highways, the city of Kunshan is a center for business and high-tech research and manufacturing, and it has one of the fastest growing economies in China. The 200-acre campus site is within the Kunshan Yangcheng Lake Science Park and features state-of-the-art classroom and meeting facilities, library resources, student and faculty housing and dining space, and recreational facilities. Multi-purpose meeting spaces, breakout rooms, and study areas allow students to work individually or in groups to review course material, complete assignments, and participate in the vibrant, intellectual life of the campus.